Terms & Conditions
Policies, Terms and Conditions:
Please note that all orders placed through our Online Store or over the phone acknowledge the agreement and acceptance of all these Policies, Terms and Conditions listed herein.
We gladly accept Visa, MasterCard, American Express, and Discover.
Return Policy:
Our policy lasts 7 days from the date you received your item(s). If you are not fully satisfied with your purchase simply return the item(s) within 7 days from the date received for a prompt refund, less any shipping and insurance charges. The return will be in the same form as the original purchase. If 7 days have gone by after the date you received your item(s), unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that it was received. Proof of purchase is required to ensure the item(s) were bought from us.
Item Availability:
Fine Things Jewelry features many one-of-a-kind pieces. These are available for sale immediately and once sold, will probably not be found in our store again. Please be aware that there may be a delay in the time an item becomes unavailable (i.e. sold) online and when it is listed as sold.
Once an order has been placed and processed, it cannot be changed online. Please contact our Customer Service Department immediately at (970) 945-5222 and we’ll try to catch it before it gets shipped. Customer Service Department is open Monday – Friday, 10:00am – 5:00pm MST.
Fine Things Jewelry will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions, upcoming sales, or any customer service correspondence. If you would prefer to not receive these promotional items, or to not be contacted for any reason, you may opt-out by clicking on the unsubscribe option at the bottom of our emails or by contacting us at info@finethingsjewelrycollectables.com with “REMOVE” as the subject header.
Shipping:
All Online Store item(s) are shipped on the Friday following the date of purchase. Orders are shipped from our office in Glenwood Springs, Colorado. Customers will be notified via email of when your order is shipped.
Orders may be shipped through UPS, FedEx, or US Postal Service depending on the delivery method and insurance selected. Please make sure the correct address is provided for package deliveries. We are not responsible for deliveries made to incorrect addresses.
Fine Things Jewelry is not responsible for items lost or damaged in transit.
At this time we are not equipped to handle International orders.
Exchange Policy:
Fine Things Jewelry accepts exchanges for store credit ONLY on items purchased from the online store for up to 7 days after the order was received. Proof of purchase is required. Many of our items are one-of-a-kind and therefore not interchangeable. Exchange items must be in their original packaging, without wear and in pristine condition. The customer is responsible for all return shipping costs. In order to arrange for return shipping, please contact Finethingsjewelrycollectables.com and inform us of the date of purchase and a description of the purchase. All exchanges need to be approved by Fine Things Jewelry. Original shipping and insurance charges will not be refunded. All sale items are final and therefore not exchangeable. All inquiries should be directed to info@finethingsjewelrycollectables.com.
To be eligible to obtain a Return Authorization Number, your item(s) must be unused, unworn, pristine, and in new condition. It will be subject to a thorough inspection by our staff and jewelers. There are certain situations where only partial exchanges will be granted (if applicable). Any item(s) not in its/their original condition or is damaged or missing parts for any reason not due to our error are not eligible for exchange and will be returned to the customer at the customer’s expense in the original form of payment.
Fine Things Jewelry is dedicated to our Customer Service and providing the most positive shopping experience to all of our shoppers. If you are unsatisfied with your purchase, please contact our Customer Service Department at (970) 945-522, or info@finethingsjewelrycollectables.com to request a return (see above), or exchange for store credit. Once your return is received and inspected, you will be notified by email that we have received your returned item. You will be notified of the approval or rejection of your return, plus any applicable taxes, and less any fees or charges.
Repair Policy:
If your item(s) arrives damaged due to our negligence, please keep all original packaging, and contact our customer service department by email immediately to obtain a Return Authorization # to be written prominently on the outside of the package. Please include a copy of your receipt, name, address, e-mail address and phone number with item. The item will then be inspected by Fine Things Jewelry and if the damage is deemed to have been caused by us, at our sole discretion, your item will be repaired free of charge and returned to you free of charge. If we did not cause the damage, then the original form of payment will be used to pay the shipping and insurance fees necessary to return the item to you. Allow up to 3 weeks after receipt of your damaged item(s) for us to ship the repaired item(s) or not repaired item(s) back to you.
All other repairs will be assessed for charges once your item(s) are received. You will then be notified by e-mail as to whether we can repair the item and the cost of the repair(s). If you agree to pay the repair charge(s) you must e-mail your authorization to us before work will begin. Make sure the item is securely packaged and properly insured if necessary before sending it to us. Please note: all repair; shipping and insurance charges must be pre-paid before any work begins. Most repairs are completed within 4 weeks. Fine Things Jewelry also reserves the right to decline any repair job for any reason.
When Shipping Back to Us:
Please contact our Customer Service Department at (970) 945-5222 to obtain a Return Authorization Number (no refund or exchange will happen without a Return Authorization Number). For your protection, when shipping the item to us, please package your item(s) securely in it’s original packaging, or in a new hard box, with padding (i.e. bubble wrap) so there is no movement inside the box. Also include proof of purchase, your name, address, e-mail address and phone number.
Mail it to us via UPS, FedEx, or US Postal Service with a tracking # and make sure it is INSURED for the proper amount. All returned items must be in their original, pristine, and unworn condition.
Make sure to write your Return Authorization Number prominently on the outside of your shipping box, or your shipment will be refused.
The customer is responsible for payment of the shipping costs on the return of any item(s). The original shipping costs to send the item(s) to the customer are non-refundable. If you are approved and granted an exchange in the form of a store credit, the costs of the shipping and insurance charges are your responsibility.
You will be notified by email once your exchange is complete. Please allow 3 to 5 business days for the store credit of the purchase price of your item(s) plus any applicable taxes, and less any fees and charges (i.e. restocking fees, damage, repairs, etc.) to take effect.
Please return your product(s) to:
Fine Things Jewelry & Collectables
309 8th Street
Glenwood Springs, CO 81601